Managing a High Conflict Environment (Classroom)
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Property Managers are often confronted by maintenance issues, tenants in arrears, poor condition reports, unhappy landlords and disgruntled tenants. Your role becomes that of the "middleman" for the two parties with an expectation that you'll find a common solution to appease both.

This engaging workshop looks at how to manage workplace stress by firstly understanding that the key is in knowing how to manage conflict, which is understanding the process of planning to avoid conflict.



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Property Managers are often confronted by maintenance issues, tenants in arrears, poor condition reports, unhappy landlords and disgruntled tenants.  Your role becomes that of the “middleman” for the two parties with an expectation that you’ll find a common solution to appease both.

This engaging workshop looks at how to manage workplace stress by firstly understanding that the key is in knowing how to manage conflict, which is understanding the process of planning to avoid conflict. This requires running a department that is proactive, planned and focussed with practices, procedures and systems streamlined to deliver the best results consistently.  After all, happy and satisfied customers rarely complain, and if they do have a situation that doesn’t meet with their expectation, they are generally much easier to work with.

A not to be missed session for all property management staff.

Course Format:
Classroom presentation

 

Assessment Information:
Upon completion of the learning component of this course, you will undertake a short online multiple-choice assessment.

 

Duration of Course:
4 Hours

 

Outcome:
A Proof of Attendance certificate for CPD purposes will be available for download immediately after completing all requirements of this course.

 

CPD Points:
12 CPD Points from Learning Category 3

 

Inhouse Information:
This course can be delivered to your team inhouse for your convenience and efficiency, please contact us on the below details to find out more.

 

More information

If you have any questions about this course, please contact REINSW Training on (02) 9264 2343 or email training@reinsw.com.au