Maintaining and Nurturing Current Clients and Customers (Classroom)
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Excellent customer service is more than what you say and do for the customer, it also means giving customers a service that is consistent and reliable such that they feel secure, important and familiar with your service strategies.

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Excellent customer service is more than what you say and do for the customer, it also means giving customers a service that is consistent and reliable such that they feel secure, important and familiar with your service strategies.

This course is designed to:

  • Defining excellent customer service
  • Creating positive first impressions
  • Identifying customers' needs and communicating clearly
  • Telephone etiquette
  • Dealing with objectives and working with different personalities

Course Format:
Classroom presentation

 

Assessment Information:
Upon completion of the learning component of this course, you will undertake a short online multiple-choice assessment.

 

Duration of Course:
4 Hours

 

Outcome:
A Proof of Attendance certificate for CPD purposes will be available for download immediately after completing all requirements of this course.

 

CPD Points:
12 CPD Points from Learning Category 3

 

Cost:

REINSW Members $196.00 (Incl. GST)

Non-members $245.00 (Incl. GST)

 

Inhouse Information:
This course can be delivered to your team inhouse for your convenience and efficiency, please contact us on the below details to find out more.

 

More information

If you have any questions about this course, please contact REINSW Training on (02) 9264 2343 or email training@reinsw.com.au