Complaints Handling and Complaints Register (Online)
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The NSW Fair Trading Complaints Register was introduced to provide businesses with the incentive to provide better customer service. It provides information about businesses, including real estate agencies which receive ten or more complaints in a calendar month.

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The NSW Fair Trading Complaints Register was introduced to provide businesses with the incentive to provide better customer service. It provides information about businesses, including real estate agencies which receive ten or more complaints in a calendar month.

This eLearning course is designed to:

  • Gain a complete understanding of the NSW Fair Trading Complaints Register
  • Learn how to handle conflict to avoid escalation to a NSW Fair Trading Complaint
  • How to lodge a complaint and what happens with unresolved complaints
  • Learn how to develop an effective complaints management policy

Course Format:
An interactive slideshow presentation with links to useful website and forms.

 

Assessment Information:
Upon completion of the learning component of this course, you will undertake a short online multiple-choice assessment.

 

Duration of Course:
2 Hours

 

Outcome:
A Proof of Attendance certificate for CPD purposes will be available for download immediately after completing all requirements of this course.

 

CPD Points:
6 CPD Points from Learning Category 3

 

Inhouse Information:
This course can be delivered to your team inhouse for your convenience and efficiency, please contact us on the below details to find out more.

 

More information

If you have any questions about this course, please contact REINSW Training on (02) 9264 2343 or email training@reinsw.com.au