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This course looks at key aspects of the role of a Buyers Agent, including the all important qualifying a client, improving client relationships and how to keep the client motivated and minimising your risks. You will also hear how to accurately complete an exclusive Buyer's Agent Agency Agreement and why they are so crucial to your success.
This eLearning course is designed to:
During this course you will gain insight into the importance of conversations before, during and after the auction with all parties. Specifically included is information on auction floor negotiations, framing the situation for the bidders and the crowd, as well as buyer and seller conversations on the floor.
This eLearning course is designed to help practioners understand the following aspects of the auction process:
This course looks at the changes to the number of proxies one person can hold at a strata meeting and why these changes exist. Also discussed are the rights and obligations of a Strata Manager in relation to Agency Agreements according to the Strata Laws. Common Property repairs and maintenance and Strata Window Safety ÃƒÆ’Ã†â€™Ãƒâ€šÃ‚Â¢ÃƒÆ’Ã‚Â¢ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡Ãƒâ€šÃ‚Â¬ÃƒÆ’Ã‚Â¢ÃƒÂ¢Ã¢â‚¬Å¡Ã‚Â¬Ãƒâ€¦Ã¢â‚¬Å“ changes and compliance
Agents can sometimes find themselves on the wrong end of a negligence claim by a seller, buyer, landlord or tenant. Real life examples of errors, risk management strategies and outcomes are explored in this course.
The NSW Fair Trading Complaints Register was introduced to provide businesses with the incentive to provide better customer service. It provides information about businesses, including real estate agencies which receive ten or more complaints in a calendar month.
It is key for successful business that all agency agreements are clearly written, valid, and compliant.
Conflict within the workplace is almost unavoidable. It can arise from differences in opinion, varying beliefs, backgrounds and culture. However, conflict can also be used as a creative opportunity to bring change, to move past personal bias and experience, and to open up to new opportunity.
As a manager or supervisor you want to get the best out of your people, and you want them to be happy and motivated. One of the best ways for you to achieve this is by coaching and mentoring. By doing this you'll help them make better decisions, solve problems and learn new skills.
It probably comes as no surprise that employees who feel valued are more motivated, responsible and productive. The happier an employee, the better the results they will deliver. Learn how to develop and maintain a confident and motivated team who are driven to attain worthwhile goals.
During this course you will hear information on a comprehensive list of the most commonly asked questions in property management and how to handle them. Questions relating to death of a tenant, break lease fees, selling a tenanted property and much more.
When selling a property, paid advertising gives you that added advantage; but does your vendor truly understand the very importance of such advertising and why, when it comes to selling their property, it can give them that edge? Whether you are a sales agent, buyer's agent or auctioneer, you need to understand paid advertising.
As a Property Manager, you deal with difficult situations every day. These situations, if not handled well, can lead to misunderstandings, conflict and stress.
"If you change the way you look at things, the things you look at change." - Wayne Dyer
For every team member, growing your business should be a top priority. But how much do you focus on laying the foundations for successful growth of your business? With every employee of an agency responsible for contributing growth, this workshop is relevant to everyone.
This course is designed to:
As a property manager, sales agent, bookkeeper or office manager, it is critical to understand and be up to date on the ins and outs of trust accounting for your agency.
Auctions are an effective way to sell property. They are also high-stress affairs that can be daunting to the inexperienced buyer. As a buyer’s agent representing the buyer (or a sales agent representing the vendor), it is important that you are an expert on the auction process.
Working with all types of people in the property sector you are bound to come across conflict, with colleagues, clients and customers. It’s therefore important that you have a strong grasp on how to identify the common sources of conflict and how best to manage these.
Excellent customer service is more than what you say and do for the customer, it also means giving customers a service that is consistent and reliable such that they feel secure, important and familiar with your service strategies.
The NSW Civil and Administrative Tribunal brings together 22 separate tribunals into a one-stop-shop for specialist tribunal services in NSW. Under NCAT, the Consumer, Trader and Tenancy Tribunal became the Consumer and Commercial Division.
Property Managers are often confronted by maintenance issues, tenants in arrears, poor condition reports, unhappy landlords and disgruntled tenants. Your role becomes that of the “middleman” for the two parties with an expectation that you’ll find a common solution to appease both.
This engaging workshop looks at how to manage workplace stress by firstly understanding that the key is in knowing how to manage conflict, which is understanding the process of planning to avoid conflict. This requires running a department that is proactive, planned and focussed with practices, procedures and systems streamlined to deliver the best results consistently. After all, happy and satisfied customers rarely complain, and if they do have a situation that doesn’t meet with their expectation, they are generally much easier to work with.
A not to be missed session for all property management staff.
Communication is not a task but a skill auctioneers must have mastered. The role of the auctioneer is not just to turn up on the auction day, it’s also to be the 3rd party perspective from the time the auction is listed and support the agent.
Because every auction is different, the personality of each agent and vendor is also different and therefore an auctioneer will find times when in order to do the job best, they will need to be very active in communication process, pre-auction, auction day and post auction depending on the circumstances.
Sales Agents can gain an insight to the types of questions that Auctioneers ask, the reasons for asking and be equipped to give the Auctioneer the information that they require to prepare for a successful auction event.
Communication is a two way process and understanding is at the core of successful interactions.
Knowing what to say to Vendors about the auction day process helps to alleviate the fear and stress that is associated with the day and helps the vendor make educated decisions to questions asked by the Auctioneer.
Having the Auctioneer’s support throughout the process makes for successful auctions.
When listing, selling or managing a property, it is important to understand the type of property and the nature of any potential defects. Common Building Styles and Faults’ covers the knowledge and skills that can be used to recognise common building styles and faults, it covers