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Communication is not a task but a skill auctioneers must have mastered. The role of the auctioneer is not just to turn up on the auction day, it’s also to be the 3rd party perspective from the time the auction is listed and support the agent.
Because every auction is different, the personality of each agent and vendor is also different and therefore an auctioneer will find times when in order to do the job best, they will need to be very active in communication process, pre-auction, auction day and post auction depending on the circumstances.
Sales Agents can gain an insight to the types of questions that Auctioneers ask, the reasons for asking and be equipped to give the Auctioneer the information that they require to prepare for a successful auction event.
Communication is a two way process and understanding is at the core of successful interactions.
Knowing what to say to Vendors about the auction day process helps to alleviate the fear and stress that is associated with the day and helps the vendor make educated decisions to questions asked by the Auctioneer.
Having the Auctioneer’s support throughout the process makes for successful auctions.
Working with all types of people in the property sector you are bound to come across conflict, with colleagues, clients and customers. It’s therefore important that you have a strong grasp on how to identify the common sources of conflict and how best to manage these.
This course is designed to:
When listing, selling or managing a property, it is important to understand the type of property and the nature of any potential defects. Common Building Styles and Faults’ covers the knowledge and skills that can be used to recognise common building styles and faults, it covers
"If you change the way you look at things, the things you look at change." - Wayne Dyer
For every team member, growing your business should be a top priority. But how much do you focus on laying the foundations for successful growth of your business? With every employee of an agency responsible for contributing growth, this workshop is relevant to everyone.
Auctions are an effective way to sell property. They are also high-stress affairs that can be daunting to the inexperienced buyer. As a buyer’s agent representing the buyer (or a sales agent representing the vendor), it is important that you are an expert on the auction process.
Excellent customer service is more than what you say and do for the customer, it also means giving customers a service that is consistent and reliable such that they feel secure, important and familiar with your service strategies.
Property Managers are often confronted by maintenance issues, tenants in arrears, poor condition reports, unhappy landlords and disgruntled tenants. Your role becomes that of the “middleman” for the two parties with an expectation that you’ll find a common solution to appease both.
This engaging workshop looks at how to manage workplace stress by firstly understanding that the key is in knowing how to manage conflict, which is understanding the process of planning to avoid conflict. This requires running a department that is proactive, planned and focussed with practices, procedures and systems streamlined to deliver the best results consistently. After all, happy and satisfied customers rarely complain, and if they do have a situation that doesn’t meet with their expectation, they are generally much easier to work with.
A not to be missed session for all property management staff.
As a property manager, sales agent, bookkeeper or office manager, it is critical to understand and be up to date on the ins and outs of trust accounting for your agency.
The NSW Civil and Administrative Tribunal brings together 22 separate tribunals into a one-stop-shop for specialist tribunal services in NSW. Under NCAT, the Consumer, Trader and Tenancy Tribunal became the Consumer and Commercial Division.