As a manager or supervisor you want to get the best out of your people, and you want them to be happy and motivated. One of the best ways for you to achieve this is by coaching and mentoring. By doing this you'll help them make better decisions, solve problems and learn new skills.

This eLearning course is designed to:

• The difference between coaching and mentoring
• Learn a proven coaching and mentoring approach known as the GROW model
• How to use the SMART Goal Setting method
• Identify and use the steps required for effective coaching and mentoring
• Identify the individual needs of your team and the best methods to coach and mentor them
• Increase the productivity and longevity of your team whilst building solid relationships with them

Agents can sometimes find themselves on the wrong end of a negligence claim by a seller, buyer, landlord or tenant. Real life examples of errors, risk management strategies and outcomes are explored in this course.

This eLearning course is designed to:

• Identify and understand common risks
• Methods of identification of risk activities
• Learn strategies to reduce or remove risk
• The importance of documentation

The NSW Fair Trading Complaints Register was introduced to provide businesses with the incentive to provide better customer service. It provides information about businesses, including real estate agencies which receive ten or more complaints in a calendar month.

This eLearning course is designed to:

• Gain a complete understanding of the NSW Fair Trading Complaints Register
• Learn how to handle conflict to avoid escalation to a NSW Fair Trading Complaint
• How to lodge a complaint and what happens with unresolved complaints
• Learn how to develop an effective complaints management policy

It is key for successful business that all agency agreements are clearly written, valid, and compliant.

This eLearning course is designed to:

• Successfully and accurately complete a sales agency agreement
• Successfully and accurately complete a management agency agreement

Conflict within the workplace is almost unavoidable. It can arise from differences in opinion, varying beliefs, backgrounds and culture. However, conflict can also be used as a creative opportunity to bring change, to move past personal bias and experience, and to open up to new opportunity.

This eLearning course is designed to:

• Examine the concept of conflict and how it manifests in the workplace
• Learn strategies for dealing with conflict in a productive way
• Develop communication and adaptive skills to navigate conflict 
• Develop skills to be better prepared for conflict

When selling a property, paid advertising gives you that added advantage; but does your vendor truly understand the very importance of such advertising and why, when it comes to selling their property, it can give them that edge? Whether you are a sales agent, buyer’s agent or auctioneer, you need to understand paid advertising.

This eLearning course is designed to:

• Why you should utilise paid advertising
• Which paid advertising should you use
• Easily communicate the benefits of paid advertising to your vendor
• Strategies to gain commitment for paid advertising

As a Property Manager, you deal with difficult situations every day. These situations, if not handled well, can lead to misunderstandings, conflict and stress.

This eLearning course is designed to:

• Hear of real life experiences managing disagreements
• Understand the needs of all parties
• Manage emotions
• Negotiate acceptable outcomes for all involved
• Using different strategies depending on the requirements of the situation

It probably comes as no surprise that employees who feel valued are more motivated, responsible and productive. The happier an employee, the better the results they will deliver. Learn how to develop and maintain a confident and motivated team who are driven to attain worthwhile goals.

This eLearning course is designed to:

• What is motivation and why is it important
• Theories and methods of motivation
• How to recognise personality types and how they relate to motivation
• Maintaining motivation in yourself and your employees

This course looks at key aspects of the role of a Buyers Agent, including the all important qualifying a client, improving client relationships and how to keep the client motivated and minimising your risks. You will also hear how to accurately complete an exclusive Buyer’s Agent Agency Agreement and why they are so crucial to your success.

This eLearning course is designed to:

• Tips on the best way to qualify a client
• The five P’s of an exclusive Buyer’s Agent Agreement to ensure accuracy and success
• Better understand the risks and activities involved in buying real estate, whilst working within the parameters of legislation
• Communication and motivation with your new and existing clients to achieve a strong and successful relationship

During this course you will hear important information surrounding commercial fire safety and your role as an agent or property manager, the essentials of managing a commercial lease, current and future trends in office space and make good and fit outs.

This eLearning course is designed to:

• Learn about types buildings, classes and their uses
• Safety equipment, fire concerns and your role as an agent
• Safety Certificates
• Key elements and clauses of commercial leases, including heads of agreement, expiring leases, options to renew and hold over provisions.
• Facility and operations management on the current trends occurring in office buildings including building age and obsolescence, buildings of the future and property development
• How to effectively manage the process from an owner and tenant’s perspective to achieve the best outcome