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Upcoming Webinars

Webinar Cost Date Course Content Presenters Register
Scripts and Dialogues Member: Free 17 October 2018, 11am - 12pm

Do you have policy and procedure manuals? Yes? Great!


Do you have script and dialogue manuals? No? Why not?


For property managers, knowing what to say and when to say it is essential to time management and maintaining relationships.


Join Tiana Mueller and Colin Rodgers as they reveal the essentials for property managers who want to be more effective in their daily conversations.


Whether you’re talking to an owner, tenant or tradesperson, after this webinar you’ll have the knowledge and know-how to avoid talking too much, too little or saying something you’ll regret.


Key topics covered:

  • The 9 essential conversations all property managers need to know and master
  • How to build a script and dialogue library in your office – we have policy and procedure manuals, why not a script and dialogue manual?
  • Why it is important to practise, role play and rehearse your conversations
  • How you can save time in every conversation

Tiana Mueller is a Property Manager with Peter Fitzgerald Real Estate and a Licensed Real Estate Agent. She has in-depth knowledge and expertise in strata schemes and complexes, which is highly beneficial to her clients. Tiana manages a portfolio of various residential and commercial properties and thoroughly enjoys fulfilling and exceeding her clients’ expectations and needs. 


Colin Rodgers As the longest serving Property Manager in the Sutherland Shire, Colin Rodgers has a passion for property management. His 25-year career is testament to his commitment and expertise. Colin – a two-time REINSW Awards for Excellence winner – places a firm focus on gaining great results through ongoing communication, sound advice and a guiding hand.


Chris Carey's working history includes retail, recruitment both agency and corporate, along with real estate experience in medium density development and real estate practice. Positions held in the real estate sector include residential property management and sales, from consultant level to management. Chris’ hands-on industry experience benefits the various scopes of practice that the Real Estate Institute represent via the Chapters and their dedicated Committees.

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Journey of the RTA Member: FREE 22 October 2018, 11am - 12pm

The Residential Tenancies Amendment (Review) Bill 2018 will have a significant impact on the way you and your agency function.


While many of REINSW’s lobbying efforts have been adopted in whole or part by the Government, a lot have been ignored, such as the Government’s proposed changes to:

  • Alterations to property
  • Break fees
  • Domestic violence
  • Landlord’s remedies on abandonment 
  • Landlord’s obligations for residential premises
  • Rent increases, and more


Join REINSW President Leanne Pilkington, REINSW CEO Tim McKibbin and Lyn Kimball, REINSW Board and Property Management Chapter Committee member, as they discuss the RTA journey so far and how you can prepare for the changes ahead.


Key topics covered:

  • Brief overview of the Residential Tenancies Amendment (Review) Bill 2018
  • The RTA journey so far
  • RTA wins and losses
  • What REINSW is still working towards

Leanne Pilkington is Managing Director of Laing+Simmons, REINSW President and one of the real estate industry’s most respected and sought after commentators. After all, she’s been in the industry for nearly three decades. As the only female managing director in real estate franchising in NSW – and one of only a handful in Australia – Leanne is passionate about addressing gender imbalance, empowering female agents and contributing to fairer operating environments. She also holds a Masters Degree in Business Administration.


Tim Mckibbin was appointed REINSW Chief Executive Officer in 2008, after acting as REINSW Legal Counsel since 2004. Prior to joining REINSW, Tim was a Partner in a multi-disciplinary accounting and law firm, where he specialised in property and taxation matters. As a solicitor, accountant and former registered tax agent, Tim brings a unique and refreshing perspective to his role and to the industry. He is committed to ensuring REINSW provides the solutions all agents need to deliver high quality service to their clients and operate profitable businesses.


Lyn Kimball has thirty years’ experience in the real estate industry, specialising in property management and human resources. She is a member of the REINSW Board of Directors and the Property Management Chapter Committee. Lyn’s extensive knowledge of property management, legislation and practice make her invaluable to REINSW and the industry.

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Market Appraisals and Valuations - a Buyers's Agent and Valuer's Perspective Member: FREE 23 October 2018, 11am - 12pm

Effectively appraising and valuing property requires a detailed understanding of the property and the market. It forms an important element of a sales campaign and has the potential to make or break and listing or purchase.


Luckily, in this webinar, Shelley Horton, Nick Viner and Tim Frazer will share their expert advice on appraising and valuing property and how to maximise property value for your client.


Key topics covered:

  • What buyers’ agents need to consider when appraising property for a client
  • Setting realistic market appraisal ranges
  • Risks associated with giving advice on price/value
  • What a valuer looks at when appraising property
  • Valuing property for mortgage purposes – requirements of a lender

Shelley Horton is the Director of Albion Avenue. She bought her first property in her mid-twenties and two years later it doubled in value. Since then she has successfully bought, sold and renovated properties for profit. Now, with 20 years’ industry experience, she is equipped to advise clients on all aspects of buying and selling property. 


Nick Viner is the Founder and Principal of Buyers Domain and a former property solicitor. He is an award-winning buyers’ agent and a member of both REINSW and the Real Estate Buyers’ Agents Association of Australia. Given his experience in law, Nick understands the legal implications of purchasing a property. This means he can work objectively and analytically throughout the purchase process, making him a formidable negotiator. 


Tim Frazer: more information coming soon.

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What is an Effective Cause of Sale?


Important Note:

No CPD Point 

Member: FREE 5 November 2018, 10am -10:30am

An effective cause of sale can be defined as where the efforts of an agent are considered to have been an essential element in a purchaser entering into a binding contract with a vendor for the sale of a property. This is important as an agent who is the effective cause of sale will usually be entitled to a commission in respect of that sale.

Determining who is the effective cause of sale can sometimes lead to a dispute between agencies or between an agent and a vendor.

We’ve assembled a panel of three leading industry figures to help you to navigate through this difficult topic.

This webinar will be covering the following points:

  • What is an effective cause of sale
  • What is NOT an effective cause of sale
  • Outlining a series of case studies and scenarios to help understand
  • Is signing the contract with a purchaser enough?
  • Is helping a buyer obtain finance relevant?
  • What are the skills and processes needed to ensure you are the agent that effectively caused the sale?
  • Why and how should you offer indemnity to a vendor
Sarah Bester
Sarah is the General Manager for Ray White Double Bay. With aReal Estate career spanning over 15 years in all aspects of the business. 

Greg Jemmeson
Greg is a partner at Jemmeson & Fisher. He is also a practising Solicitor, a member of the NSW Law Society and is a specialised real estate legal practitioner. 

Robert Ward
Rob is CEO of Di Jones Real Estate.  Rob is one of the real estate indistry's most respected and dynamic young leader. He also has an unparalled level of industry knowledge and expertise in real estate.
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More Information

If you have any questions about webinars, please contact REINSW Training on (02) 9264 2343 or email training@reinsw.com.au

Note: When you register to attend one of our webinars, you will earn 1 CPD point.