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Upcoming Webinars

Webinar Cost Date Course Content Presenters Register
How one agent helps domestic violence victims Member: FREE 28 February 2018, 11am-12pm

In this free member webinar, you will hear Alexandra Haggarty’s inspiring story of how she is helping domestic violence victims become successful tenants in the private rental market, how Agents can work with victims to improve their chances of being granted a tenancy, and how to also achieve positive outcomes for the landlords.

This webinar will explore Alexandra’s career and how she became involved with helping domestic violence victims. She will outline how she came to work with Carrie’s Place, a shelter and service hub for domestic violence victims in the Maitland and Lower Hunter area. She will also discuss:

  • What’s the value proposition for landlords and the community? How the hard work of matching survivors to properties and landlords is the key to success.
  • How this passion has changed Alexandra and her agency.

Danielle Andrews is the Training Manager for REINSW. She has been involved in training and people management for her whole career working for organisations in Western Australia and NSW. She has also spent time on “the other side”, working within a government-sponsored Industry Skills Council as Board Member and Chairperson to help define industry training needs. 

Alexandra Haggarty is the Managing Director at First National David Haggarty in Maitland, part of the Lower Hunter Valley in NSW. She has over 16 years’ experience in real estate, primarily in property management which holds a strong place in her heart.  She was  a finalist in the REINSW’s 2017 REINSW John Greig OAM Award for Community Service and she and her team have been recognised within the First National Network for their dedication to client service. 

The essentials of managing a commercial lease Member: FREE 6 March 2018, 11am-12pm

In this free member webinar, you will learn the key elements of a commercial lease and some valuable tips on managing the lease from two of NSW’s leading commercial agents. In a packed session you will gain knowledge on the following:

Lease administration:

  • Essentials of a Heads of Agreement (HOA)
  • HOA versus a lease in relation to ‘intent’
  • How to read a lease
  • Key dates and diary management – rent review dates, scheduled inspections, lease renewal terms, insurance renewals, lease security bonds / top ups
  • Service of notices
  • Different types of leases including retail and commercial


Key elements of a lease:

  • Rent – Annual over $/sqm rate, Net, gross or Semi Gross – Rent Free Periods, payment frequency, arrears, interest charges on overdue
  • Rent review structure – CMR, CPI, Fixed %, set increases
  • Outgoings – statutory and other building expenses
  • Insurance – Lessee requirements such as Public Liability / Plate glass etc.
  • Security over the lease – amount / Bank Guarantee
  • Options to renew – Term – lease terms and conditions identical, commencing rent methodology
  • Lease expiry- taking possession, parting with possession, make good, redecoration
  • Costs of lease – Lessors legal fees in preparation, mortgagee consent fees, registration

Bobby Suminoski is the Principal and Director of Four Walls Commercial. With over 22 years’ experience in the Newcastle Commercial Property Market, Bobby is responsible for the operations of the agency and is directly involved with the marketing and sales/leasing of property. 

Bobby is also a member of the Commercial Chapter committeeof the Real Estate Institute of NSW. 


Shaun Kenney CBRE

Improving client relationships and keeping them motivated Member: FREE 20 March 2018, 10am-11am

In this free member webinar, you will hear from two leading buyers’ agents: Shelley Horton and Jacque Parker. They will be showing how a buyers’ agent can improve their client relationships and keep them motivated to make that property purchase.

Improving your client relationships:

  • Set realistic expectations
  • Build rapport and trust  
  • Maintain effective communication
  • Create individualised reports 
  • Give critical feedback  

Keeping your client motivated:

  • Clarify, communicate and create good engagement
  • Maintain expectations and adjusting accordingly
  • Keep them focused on the end goal 
  • Turn setbacks into successes
  • Bring your best every day 

Shelley Horton is the Director of Albion Avenue Buyers Agents. She bought her first property, in the NSW Blue Mountains, when she was in her mid-twenties. Two years later it had doubled in value. Since then she has regularly bought, sold and successfully renovated properties for a profit, and has now had a 20 year career honing her skills in every aspect of the property industry.

Shelley started her professional career as a specialist residential property valuer. She then moved into international mortgage insurance and demanding corporate property roles, leading large property teams tasked with selling a portfolio of residential properties across Australia and New Zealand.

Jacque Parker is the Director of House Search Australia, a multi award-winning Sydney-based buyers’ agency. Since 2005 her team have been sourcing properties for home buyers and investors alike. Very actively involved in the industry and a passionate advocate for supporting high standards and excellence in service, Jacque is the immediate Past-President of REBAA (Real Estate Buyers Agents Association) and currently sits on the REINSW Buyers Agent Chapter as Deputy Chairperson. A winner in the REINSW Awards for Excellence 2009, 2011 and 2014 her commitment to outstanding service has been well recognised by her peers in the industry.

Buyers’ Agents: Minimise your risk. Member: FREE 19 April 2018, 10am-11am

In this free member webinar, you will gain a better understanding of how Buyers’ Agents can better understand the risks and activities involved with buying real estate.In particular you will learn about:

  • Consequences – What are we protecting them from
  • Areas of risk and exposure – Client engagement, advice, due diligence
  • Measures you can put in place – Managing client expectations, due diligence

Nick Viner is a property solicitor the Principal of Buyer’s Domain, and an award-winning licensed Buyer’s Agent. Buyer’s Domain are members of The Real Estate Institute of NSW (REINSW) and the Real Estate Buyers’ Agents Association of Australia (REBAA).

Sebastian James is co-founder and managing director of Sydney-based buyer’s agency Hunter James. Sebastian has gained experience in Sydney, London and New York in roles as a buyer’s agent, valuer, property investor and previously a selling agent. He was a finalist in the 2016 and 2017 REINSW Awards for Excellence buyers’ agent category, and in 2017 was elected the NSW state representative for the Real Estate Buyers Agents Association of Australia (REBAA).

Webinars on demand

If you would like to access webinars on demand, please click here.

More Information

If you have any questions about webinars, please contact REINSW Training on (02) 9264 2343 or email training@reinsw.com.au

Note: When you register to attend one of our webinars, you will earn 1 CPD point.