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Upcoming Webinars

Webinar Cost Date Course Content Presenters Register
Legal update for commercial agents Member: FREE 21 August 2018, 11am-12pm

This webinar will be presented by two industry veterans: Gary Newton, a Partner with HWL Ebsworth Lawyers; and Barry Johnston, Founder of the boutique commercial agency and consultancy firm Balmoral Partners.

The webinar will focus on the recent changes in legislation that affect commercial agency practice, and in particular:

  1. Why did we need the new 2018 contract for sale and purchase of land, and how has it changed?
  2. How to manage your sale successfully through PEXA.
  3. Latest changes in terminology and practice in an evolving conveyancing world.


The specific legislative and other changes that will be covered are: 

1. The new 2018 contract for sale and purchase of landThis will cover the changes from the 2016 edition of the contract. It will also cover some of the practical aspects of the new contract for agents and for anyone dealing with the new contract.

2. The conveyancing sale of land regulation 1 September 2017 reforms. This will deal with the many changes that were brought about in the conveyancing sale of land regulation, and how they affect the purchaser's right to walk away from the sale

3. The new GST withholding regime (1 July 2018). This involves changes in the contract for both vendors and for purchasers. It is a mandatory requirement for all purchasers to remit the GST now for off the plan residential.

4. PEXA and electronic settlements. From 1 July 2018 a whole series of electronic transactions have been mandated, including some important changes around conveyancing.

5. Priority notices. These are quick and cheap and are being utilised more than caveats.

Barry Johnston has been in the property industry for 30 years.  Some 20 years ago he founded and continues to run Balmoral Partners, a boutique commercial agency and consultancy firm. He is a Board Director of the REINSW.  Prior to Balmoral Partners he worked for two international real estate agencies: Dexus (formerly State Super) and Goodman.

Gary Newton from HWL Ebsworth Lawyers is an accredited specialist in property law since 1994. Gary advises on a variety of real estate transactions including retail leasing and commercial leasing.Gary has been named in Best Lawyers™ Australia for Leasing Law and Real Property Law. Gary has also been recognised in the Recommended Tier of the ‘Leading Property & Real Estate Lawyers’ for the 2018 edition of Doyle’s Guide. In 2016, Gary was listed as a recommended lawyer in Real Estate by the Asia Pacific Legal 500. 
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Building and Construction - Common problems for Buyers' Agents Member: FREE 28 August 2018, 11am-12pm

This webinar will cover the common problems for Buyers' Agents'.

In particular the webinar will address the following: 

  • Initial property inspections and appraisals – buyers agent’s assessment of the property
  • Checklist for conducting property condition inspections
  • Providing a summary to clients on the condition of the property and its property style/construction. 
  • Understanding aspects of the property that require maintenance
  • Recognising common building faults and safety risks of the property
  • The inherent defects that are common for different types/locations/eras of property
  • Refresher of building styles/construction types for the viewers 
  • Engaging building and pest inspectors on behalf of clients or utilising existing reports provided by vendors 
  • Reviewing building and pest reports and providing commentary to clients 
  • Assessing the risk to clients of known defects and what constitutes a major and minor defect
  • Opportunities for value-add and renovations
Jacque Parker
Jacque Parker is director of House Search Australia, a multi-award winning Sydney-based buyer’s agency. Since 2005 her team have been sourcing properties for home buyers and investors alike. Very actively involved in the industry and a passionate advocate for supporting high standards and excellence in service, Jacque is the immediate Past-President of REBAA (Real Estate Buyers Agents Association) and currently sits on the REINSW Buyers Agent Chapter as Deputy Chairperson. A winner in the REINSW Awards for Excellence 2009, 2011 and 2014 her commitment to outstanding service has been well recognised by her peers in the industry. With a wealth of experience in investing, renovating, developing and buying and selling residential property since 1990, Jacque brings a wealth of experience to her role as buyers advocate and strives to achieve outstanding results for all House Search clients. 

Michael Ossitt
Michael is a Sydney based property industry professional, having worked in construction, design, development and investment since 1999. He is a qualified Architectural Engineer, Licensed Real Estate Agent, Independent Buyer's Agent and Property Investment Advisor. After moving from the UK to Australia in 2005 Michael pursued his passion for property investment and renovation and has personally acquired a multi-million-dollar portfolio of residential property, diversified across several states. He now draws on those years of personal and professional experience to dedicate his time to help others achieve a financially secure future through strategic property buying. STRAND Property Group is a Sydney Buyers Agency and Investment Advisory, helping busy professionals save time, stress and money when buying their next home or investment property. Michael is a current member of the REINSW Buyer’s Agency Chapter Committee and STRAND are corporate members of the REINSW, PIPA and REBAA.  

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Should your PM division employ a BDM? Member: FREE 29 August 2018, 2pm-3pm

Many agencies are considering whether to employ a Business Development Manager to secure more rental properties to manage, leaving the Property Managers free to manage their portfolios. In this webinar we talk to two property management specialists about the benefits and drawbacks of employing a BDM, and how such a role can work in with an existing structure.

What will this topic cover: 

  • The role of a BDM
  • Discuss KPI’s
  • Structures
  • A day in the life of a BDM including daily planners  
  • Research, knowing the area and canvassing for new managements
  • An ideal week – what does it look like
  • Big agency vs small agency, what are the differences in the BDM sector
  • When does the BDM introduce the owner to the PM and handover the management?
  • Pros and Cons of BDM work
  • Challenges in this area of practice, what are they and how do you handle them as a BDM?
Tiana Mueller
Tiana’s career began in 2010 where she started out as a Property Officer for a leading building and property management company in the Eastern Suburbs of Sydney. Here Tiana’s enthusiasm grew for the real estate industry and she was soon promoted to the role of Property Manager. Over her time here Tiana developed her knowledge and expertise in how strata schemes and complexes run efficiently, which many of her clients benefit from today still.

Tiana has been with the Peter Fitzgerald Team for five years as a Property Manager and manages a portfolio of various residential and commercial properties. To assist her clients further in 2015 Tiana became a Licensed Real Estate Agent which not many property managers are, Tiana believes that in real estate knowledge and experience are two key qualities that you need to have.

Throughout her years in real estate Tiana has been very involved with the REINSW and has been nominated for various awards over the years, for example, Recently elected onto the REINSW’s Property Management Chapter Committee for 2017-2019 term and 2015 REINSW’s Finalist for Property Manager of the Year.

Suzie Hamilton-Flanagan
Suzie’s career spans 30 years and has seen her hold senior management and mentoring roles in the Real Estate and Property Management industry. Her passion for Real Estate lead her to a Property Management career starting at Adelaide Agency Colley & Co, moving on to sales for the next 6 years, selling her first two million dollar property within eighteen months.

In 2008 Suzie accepted her first management role in Property Management at Toop and Toop Real Estate, managing a team of Business Development Managers and Leasing Consultants and providing skill and expertise as part of the executive team. 

Suzie’s skills and knowledge within the industry has lead to a reputation of innovation earned accolades that have followed her over the last decade. Awards in excellence from respected agencies, the Real Estate Institute of South Australia and leading Property Managers of Australia, awarded to both Toop and Toop Real Estate and Harris Property Management.


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Building a happy and hard working team



Important Note:

No CPD Point 

Member: FREE

6 September 2018, 9:30am - 10am



A happy team is a productive team. This webinar will provide you with tips and strategies to develop a happy and hardworking team.

What will this topic cover: 
  • Rewarding team for results, making them achievable then increasing to achievable levels
  • Social recognition events
  • Building a team environment with good coaching. Keeping away from the family idea
  • Leading by example 
Craig Marshall 
For more than 30 years Craig has been a driving force in the upper North Shore real estate industry. His breadth of experience and support for the team was recently recognised when he was awarded REB Principal of the Year 2017, topping a list of 12 finalists from all over Australia. Craig is also the team’s lead Auctioneer, and has developed a deserved reputation for proficiency and professionalism, using his expertise to drive an auction to its best outcome. 


Thomas McGlynn
Thomas McGlynn is the Director of Sales and Chief Auctioneer with The Agency. His passionate and highly regarded real estate professional whose focus is to guide and motivate his sales team. Thomas’s knowledge and unique skill set empower the agents to perform at their best in a supportive environment. Armed with close to 15 years of experience, Thomas has conducted over 4,000 auctions and run thousands of training and one-on-one coaching sessions.


Robert Ward 
Rob is CEO of Di Jones Real Estate. Recognising the close alignment of his own values with those of the Di Jones brand, Rob embraced the opportunity to merge his LJ Hooker Wahroonga agency with one of NSW’s most highly-regarded and longest standing independently owned and operated real estate brands. Rob is focused on the growth, progression and development of each and every member of his team. He understands that building a strong team is integral to the growth of the Di Jones brand and he’s widely recognised for his innate ability to empower those around him to achieve their goals.
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Make Good and Fit Outs Member: FREE 17 September 2018,11am -12pm Coming to the end of a lease and the tenant is ready to move out…what do you do?
Find out how to manage the process from an owner and tenant’s perspective to achieve the best outcome.
Knight Frank’s National Head of PMBC, Andrea Brown is one of the best professionals in the commercial market, she is sought out by many of the largest property institutions for advice. Andrea will be interviewed by her colleague, Kymbal Dunne. 

In particular this webinar will cover:
  • What is make good?  
  • What does a make good assessment involve and how are they used?
  • The basic principles of repair, reinstatement and redecoration.
  • Things to watch for – supersession and damage to the reversionary interest
  • Things to watch for when entering lease negotiations.
Kymbal Dunne  
Kymbal is a Director of Office Leasing at Knight Frank Australia and was formerly the Managing Director of Knight Frank’s North Sydney operation. He has been in real estate for 38 years and worked across Property Management, Sales, Leasing and Valuation in commercial property. Kymbal has extensive experience in negotiating large transactions, project and pre-commitment leasing, and as a marketing strategist for major projects. In the past 12 months he has transacted over 15,000m2 of space to NBN Co, IOOF, The Executive Centre and Spotify. 
Alex and Kymbal regularly advise Private and foreign institutional clients of Knight Frank on the office market across Sydney so that they can make more informed decisions to invest. 


Andrea Brown

Andrea is the National Head of Project Management & Building Consultancy for Knight Frank in Australia. A Chartered Building Surveyor, Andrea has over 20 years of experience of working in Australia and the UK in the role. Andrea brings technical expert knowledge across a spectrum of project management and building consultancy service lines. Andrea is specifically interested in delivering excellence in vendor and purchaser technical due diligence, make good advice, development monitoring, feasibilities and costings, capital expenditure forecasting and whole building accessibility and alternate solution strategy advice.

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Mastering the Art of Negotiation - Tips, Tactics Member: FREE 4 October 2018,12pm -1pm This webinar will cover the 5 tips to negotiate like a professional, including: 
  • How to prepare for negotiation
  • Understanding the process of negotiation - why meeting in the middle may not work
  • Effective communication techniques for principled negotiation 
  • Dealing with the tough nuts
Rich Harvey
Rich is the President of REBAA (Real Estate Buyers’ Agent Association), a licensed real estate buyers’ agent, property investor and professional economist with over 20 years experience in the property industry. Rich specialises in the prestige/luxury, commercial and investment property markets. Rich has won 30 major awards including the prestigious National Telstra Business award. He is also an eight time winner in the REINSW Buyers Agent “Award for Excellence” 2005-2016. 

Rich holds a Master of Economics from Macquarie University and is a Qualified Property Investment Adviser®. A research expert and highly skilled in investment analysis and negotiation techniques that can deliver real savings for his clients, Rich understands the future trends in the property market and knows which suburbs are likely to have the greatest capital growth potential.


Rich freely shares his knowledge, contacts and experience with his clients so they can build wealth through property investment.  He is a recognised media commentator on property matters in the Financial Review, Domain, Herald, YIP, API and SPI magazines and keynote speaker at the Sydney and Melbourne Property Shows and regularly appears on Sky Business.
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What is an Effective Cause of Sale?


Important Note:

No CPD Point 

Member: FREE 5 November 2018, 10am -10:30am

An effective cause of sale can be defined as where the efforts of an agent are considered to have been an essential element in a purchaser entering into a binding contract with a vendor for the sale of a property. This is important as an agent who is the effective cause of sale will usually be entitled to a commission in respect of that sale.


Determining who is the effective cause of sale can sometimes lead to a dispute between agencies or between an agent and a vendor.


We’ve assembled a panel of three leading industry figures to help you to navigate through this difficult topic: Sarah Bester (GM for Ray White Double Bay); Robert Ward (CEO of Di Jones Real Estate); and Greg Jemmeson (Legal Partner, Jemmeson & Fisher).


In particular they will be covering the following points:


  • What is an effective cause of sale
  • What is NOT an effective cause of sale
  • Outlining a series of case studies and scenarios to help understand
  • Is signing the contract with a purchaser enough?
  • Is helping a buyer obtain finance relevant?
  • What are the skills and processes needed to ensure you are the agent that effectively caused the sale?
  • Why and how should you offer indemnity to a vendor
Sarah Bester
Sarah is currently the General Manager for Ray White Double Bay. With a career spanning over 15 years in real estate, Sarah is responsible for ensuring that this major real estate agency is compliant and follows best practice with all aspects of the underquoting legislation. Her “shirt sleeves” and professional approach to this important part of agency practice will help all webinar participants to walk away with lots of practical, “implement tomorrow” advice.

Greg Jemmeson
Greg is a Practising Solicitor, a member of the NSW Law Society and is a specialised real estate legal practitioner. Prior to practicing as a solicitor, he headed up the Real Estate compliance area within Fair Trading. He has been involved in the Real Estate sector since 1990. As Jemmeson & Fisher’s legal partner, Greg oversees the firm’s support of clients dealing with business issues. His specialties include, sale and acquisition of businesses, sale and acquisition of rent rolls, company structuring and more.

Robert Ward
Rob is CEO of Di Jones Real Estate. Recognising the close alignment of his own values with those of the Di Jones brand, Rob embraced the opportunity to merge his LJ Hooker Wahroonga agency with one of NSW’s most highly-regarded and longest standing independently owned and operated real estate brands. Rob is focused on the growth, progression and development of each and every member of his team. He understands that building a strong team is integral to the growth of the Di Jones brand and he’s widely recognised for his innate ability to empower those around him to achieve their goals.
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Webinars on demand

If you would like to access webinars on demand, please click here.

More Information

If you have any questions about webinars, please contact REINSW Training on (02) 9264 2343 or email training@reinsw.com.au

Note: When you register to attend one of our webinars, you will earn 1 CPD point.