As a manager or supervisor you want to get the best out of your people, and you want them to be happy and motivated. One of the best ways for you to achieve this is by coaching and mentoring. By doing this you'll help them make better decisions, solve problems and learn new skills. 

This eLearning course is designed to:

• The difference between coaching and mentoring
• Learn a proven coaching and mentoring approach known as the GROW model
• How to use the SMART Goal Setting method
• Identify and use the steps required for effective coaching and mentoring
• Identify the individual needs of your team and the best methods to coach and mentor them
• Increase the productivity and longevity of your team whilst building solid relationships with them

Details

Course Format:
An interactive slideshow presentation with links to useful templates.

Assessment Information:
Upon completion of the learning component of this course, you will undertake a short online multiple-choice assessment.

Duration of Course:
2 Hours

Outcome:
A Proof of Attendance certificate for CPD purposes will be available for download immediately after completing all requirements of this course. 

CPD Points:
6 CPD Points from Learning Category 3
 

Cost:
$99.00 (Incl. GST). This price is for members and non-members of REINSW.

Inhouse Information:
This course can be delivered to your team inhouse for your convenience and efficiency. Please contact us on the below details for find out more. 

More information

If you have any questions about this course, please contact REINSW Training on (02) 9264 2343 or email training@reinsw.com.au 

The NSW Civil and Administrative Tribunal (NCAT) is the main forum for resolving residential tenancy disputes between landlords and tenants in NSW.

For many property managers, preparing for an NCAT hearing can be intimidating, which is why it is important to prepare properly and have a detailed understanding of the process involved.

Meet the presenters

Tim Anderson. With more than 40 years’ experience, Tim Anderson is known as the "go to" person when you need of information on property management and NCAT matters.
A long-standing member of REINSW, Tim is also a Life Fellow. He has held positions on several REINSW committees over the years and currently sits on the Property Management Chapter Committee, having also served as chair. Tim was awarded the REINSW Woodrow Weight Award in 1999 for outstanding real estate agency practice.
Throughout his career, Tim has actively promoted professionalism and integrity in the industry and has applied these attributes to all his activities.

Jo-Anne Hamilton has nearly 30 years of experience in real estate. She specialises in property management and has managed the residential property management team of a successful Sydney agency for more than 20 years.
In addition to property management, Jo-Anne specialises in, and has a passion for, communication – a vital ingredient for success in real estate. Along with her Licence in Real Estate and Certificate IV in training she holds a Bachelor of Arts in literature and psychology, and a Masters in Organisational Communication.
 

Details

How much?
$170

Points?
12 CPD points; Learning Category 3

More information

If you have any questions about this course, please contact REINSW Training on (02) 9264 2343 or email training@reinsw.com.au 

As the world continues to change and becomes more interconnected, real estate professionals must adapt to communicating cross-culturally. Connecting with diverse clients and communicating with many different cultures requires adaptable strategies and empathy.

This course is designed to:

• Understanding cultural perspectives when communicating with clients
• Identify common cultural differences and their impact on business etiquette, conflict resolution & negotiating
• Evaluate different strategies for dealing with cross-cultural business situations

Details

Course Format:
Classroom presentation

Assessment Information:
Upon completion of the learning component of this course, you will undertake a short online multiple-choice assessment.

Duration of Course:
4 Hours

Outcome:
A Proof of Attendance certificate for CPD purposes will be available for download immediately after completing all requirements of this course.

CPD Points:
12 CPD Points from Learning Category 3

Cost:

REINSW Members $196.00 (Incl. GST)

Non-members $245.00 (Incl. GST)

Inhouse Information:
This course can be delivered to your team inhouse for your convenience and efficiency, please contact us on the below details to find out more.

More information

If you have any questions about this course, please contact REINSW Training on (02) 9264 2343 or email training@reinsw.com.au 

There’s so much legislation and statutory obligation in real estate these days. Sometimes it can be a little overwhelming. This course will ensure you have the most up to date knowledge to ensure you are meeting day to day compliance requirements of agency, property management and sales.

This course is designed to:

• A review of the compliance requirements for agencies, sales and property management
• How to embed these requirements into your current policies and procedures to ensure that everyone in your agency is compliant
• Learn how to develop and utilise checklists to strengthen your compliance in all areas of the business

Details

Course Format:
Classroom presentation

Assessment Information:
Upon completion of the learning component of this course, you will undertake a short online multiple-choice assessment.

Duration of Course:
4 Hours

Outcome:
A Proof of Attendance certificate for CPD purposes will be available for download immediately after completing all requirements of this course.

CPD Points:
12 CPD Points from Learning Category 3

Cost:

REINSW Members $196.00 (Incl. GST)

Non-members $245.00 (Incl. GST)

Inhouse Information:
This course can be delivered to your team inhouse for your convenience and efficiency, please contact us on the below details to find out more.

More information

If you have any questions about this course, please contact REINSW Training on (02) 9264 2343 or email training@reinsw.com.au

Agents can sometimes find themselves on the wrong end of a negligence claim by a seller, buyer, landlord or tenant. Real life examples of errors, risk management strategies and outcomes are explored in this course.

This eLearning course is designed to:

• Identify and understand common risks
• Methods of identification of risk activities
• Learn strategies to reduce or remove risk
• The importance of documentation

Details

Course Format:
This course consists of three one hour recorded webinars hosted by a partner at a major Australian law firm.

Assessment Information:
Upon completion of the learning component of this course, you will undertake a short online multiple-choice assessment.

Duration of Course:
3 Hours

Outcome:
A Proof of Attendance certificate for CPD purposes will be available for download immediately after completing all requirements of this course.

CPD Points:
9 CPD Points from Learning Category 3

Cost:
$135.00 (Incl. GST) This price is for members and non-members of REINSW

Inhouse Information:
This course can be delivered to your team inhouse for your convenience and efficiency, please contact us on the below details to find out more.

More information

If you have any questions about this course, please contact REINSW Training on (02) 9264 2343 or email training@reinsw.com.au

“If you change the way you look at things, the things you look at change.” - Wayne Dyer

For every team member, growing your business should be a top priority. But how much do you focus on laying the foundations for successful growth of your business? With every employee of an agency responsible for contributing growth, this workshop is relevant to everyone.

This course is designed to:

• Receive new insights and learn new skills to grow your listings
• Knowing your market and where your listings will come from
• Marketing and preparation
• Build a “to do” list ready to take back to the office

Details

Course Format:
Classroom presentation

Assessment Information:
Upon completion of the learning component of this course, you will undertake a short online multiple-choice assessment.

Duration of Course:
4 Hours

Outcome:
A Proof of Attendance certificate for CPD purposes will be available for download immediately after completing all requirements of this course.

CPD Points:
12 CPD Points from Learning Category 3

Cost:

REINSW Members $196.00 (Incl. GST)

Non-members $245.00 (Incl. GST)

Inhouse Information:
This course can be delivered to your team inhouse for your convenience and efficiency, please contact us on the below details to find out more.

More information

If you have any questions about this course, please contact REINSW Training on (02) 9264 2343 or email training@reinsw.com.au

This course will help agents understand the new underquoting laws and how it affects them.

Drawing on the Underquoting Information Sessions held in conjunction with NSW Fair Trading, this course will help you to understand your legal obligations around underquoting since the new regulations were introduced in January 2016.

Using a combination of short live videos from the Sessions, extracts from the legislation and “plain English” articles published in the REINSW’s Journal magazine, this course will give you the following:

• Overview of the life cycle for the sale of residential property
• What is an Estimated Selling Price?
• How to ensure your advertising is compliant
• What you can and can’t say to potential buyers
• How to keep good records

Details

How much?
$66

Points?
3 CPD points; Learning 
Category 3

Winning customers is one thing. But retaining them so that they repeatedly use your agency is another. This course will show you how to use your existing CRM to build customer loyalty so that you can increase your profits and job satisfaction.

Learning how to better use your existing customer data is a key factor to increasing your customer relationships and success.

Details

How much?
$66

Points?
3 CPD points; Learning 
Category 3

More information

If you have any questions about this course, please contact REINSW Training on (02) 9264 2343 or email training@reinsw.com.au

The NSW Fair Trading Complaints Register was introduced to provide businesses with the incentive to provide better customer service. It provides information about businesses, including real estate agencies which receive ten or more complaints in a calendar month.

This eLearning course is designed to:

• Gain a complete understanding of the NSW Fair Trading Complaints Register
• Learn how to handle conflict to avoid escalation to a NSW Fair Trading Complaint
• How to lodge a complaint and what happens with unresolved complaints
• Learn how to develop an effective complaints management policy

Details

Course Format:
An interactive slideshow presentation with links to useful website and forms.

Assessment Information:
Upon completion of the learning component of this course, you will undertake a short online multiple-choice assessment.

Duration of Course:
2 Hours

Outcome:
A Proof of Attendance certificate for CPD purposes will be available for download immediately after completing all requirements of this course.

CPD Points:
6 CPD Points from Learning Category 3

Cost:

$99.00 (Incl. GST). This price is for members and non-members of REINSW.

Inhouse Information:
This course can be delivered to your team inhouse for your convenience and efficiency, please contact us on the below details to find out more.

More information

If you have any questions about this course, please contact REINSW Training on (02) 9264 2343 or email training@reinsw.com.au

As a property manager, sales agent, bookkeeper or office manager, it is critical to understand and be up to date on the ins and outs of trust accounting for your agency.

This course is designed to:

• Update on the current legislations
• What are your obligations and best practice methods for trust accounting compliance
• Audit requirements and trust account fraud

Details

Course Format:
Classroom presentation

Assessment Information:
Upon completion of the learning component of this course, you will undertake a short online multiple-choice assessment.

Duration of Course:
4 Hours

Outcome:
A Proof of Attendance certificate for CPD purposes will be available for download immediately after completing all requirements of this course.

CPD Points:
12 CPD Points from Learning Category 3

Cost:

REINSW Members $196.00 (Incl. GST)

Non-members $245.00 (Incl. GST)

Inhouse Information:
This course can be delivered to your team inhouse for your convenience and efficiency, please contact us on the below details to find out more.

More information

If you have any questions about this course, please contact REINSW Training on (02) 9264 2343 or email training@reinsw.com.au

It is key for successful business that all agency agreements are clearly written, valid, and compliant.

This eLearning course is designed to:

• Successfully and accurately complete a sales agency agreement
• Successfully and accurately complete a management agency agreement

Details

Course Format:
This course consists of two one-hour seminars hosted by real estate industry specialists.

Assessment Information:
Upon completion of the learning component of this course, you will undertake a short online multiple-choice assessment.

Duration of Course:
2 Hours

Outcome:
A Proof of Attendance certificate for CPD purposes will be available for download immediately after completing all requirements of this course.

CPD Points:
6 CPD Points from Learning Category 3

Cost:
$99.00 (Incl. GST) This price is for members and non-members of REINSW

Inhouse Information:
This course can be delivered to your team inhouse for your convenience and efficiency, please contact us on the below details to find out more.

More information

If you have any questions about this course, please contact REINSW Training on (02) 9264 2343 or email training@reinsw.com.au

Being a receptionist in a busy office is one of the most important jobs in a real estate agency. You are the gate-keeper to the successful functioning of the business, and the way you handle your interactions with people can affect their perceptions and influences whether they choose to do business with your agency.

Details

How much?
$66

Points?
3 CPD points
 

More information

If you have any questions about this course, please contact REINSW Training on (02) 9264 2343 or email training@reinsw.com.au

As a manager or staff member you need to ensure that you work safely, and in a safe work environment. But what does that actually mean, and how can a small business ensure it maintains a compliant and safe environment? This eLearning course will teach you the basics of Work Health and Safety (WHS) so that you are better-informed and equipped.
All businesses, large and small, must have effective work health and safety (WHS) programs. 
However, some small businesses find it hard to develop a plan that successfully prevents injuries and illnesses. If you’re struggling to find the time, money, and resources for injury and illness prevention this course will help you.

Details

How much?
$99

Points?
6 CPD points (Learning Category 3)

Conflict within the workplace is almost unavoidable. It can arise from differences in opinion, varying beliefs, backgrounds and culture. However, conflict can also be used as a creative opportunity to bring change, to move past personal bias and experience, and to open up to new opportunity.

This eLearning course is designed to:

• Examine the concept of conflict and how it manifests in the workplace
• Learn strategies for dealing with conflict in a productive way
• Develop communication and adaptive skills to navigate conflict 
• Develop skills to be better prepared for conflict

Details

Course Format:
An interactive slideshow presentation with links to useful documents

Assessment Information:
Upon completion of the learning component of this course, you will undertake a short online multiple-choice assessment.

Duration of Course:
2 Hours

Outcome:
A Proof of Attendance certificate for CPD purposes will be available for download immediately after completing all requirements of this course.

CPD Points:
6 CPD Points from Learning Category 3

Cost:
$99.00 (Incl. GST) This price is for members and non-members of REINSW

Inhouse Information:
This course can be delivered to your team inhouse for your convenience and efficiency, please contact us on the below details to find out more.

More information

If you have any questions about this course, please contact REINSW Training on (02) 9264 2343 or email training@reinsw.com.au 

When selling a property, paid advertising gives you that added advantage; but does your vendor truly understand the very importance of such advertising and why, when it comes to selling their property, it can give them that edge? Whether you are a sales agent, buyer’s agent or auctioneer, you need to understand paid advertising.

This eLearning course is designed to:

• Why you should utilise paid advertising
• Which paid advertising should you use
• Easily communicate the benefits of paid advertising to your vendor
• Strategies to gain commitment for paid advertising

Details

Course Format:
A one hour recorded webinar hosted by a real estate industry specialist.

Assessment Information:
Upon completion of the learning component of this course, you will undertake a short online multiple-choice assessment.

Duration of Course:
1 Hour

Outcome:
A Proof of Attendance certificate for CPD purposes will be available for download immediately after completing all requirements of this course.

CPD Points:
3 CPD Points from Learning Category 3

Cost:
$66.00 (Incl. GST) This price is for members and non-members of REINSW

Inhouse Information:
This course can be delivered to your team inhouse for your convenience and efficiency, please contact us on the below details to find out more.

More information

If you have any questions about this course, please contact REINSW Training on (02) 9264 2343 or email training@reinsw.com.au

Auctions are an effective way to sell property. They are also high-stress affairs that can be daunting to the inexperienced buyer. As a buyer’s agent representing the buyer (or a sales agent representing the vendor), it is important that you are an expert on the auction process.

This course is designed to:

• Preparation for auction
• Bidder registration & strategies for auction
• Legal requirements for both individual and corporate purchasers
• Role plays and activities

Details

Course Format:
Classroom presentation

Assessment Information:
Upon completion of the learning component of this course, you will undertake a short online multiple-choice assessment.

Duration of Course:
4 Hours

Outcome:
A Proof of Attendance certificate for CPD purposes will be available for download immediately after completing all requirements of this course.

CPD Points:
12 CPD Points from Learning Category 3

Cost:

REINSW Members $196.00 (Incl. GST)

Non-members $245.00 (Incl. GST)

Inhouse Information:
This course can be delivered to your team inhouse for your convenience and efficiency, please contact us on the below details to find out more.

More information

If you have any questions about this course, please contact REINSW Training on (02) 9264 2343 or email training@reinsw.com.au 

Mastering the art of listing a new management is a skill which reaps rewards for agents. This course will provide valuable techniques and strategies to successfully maintain your current listings and build your new listings.

This course is designed to:

• Identifying prospecting opportunities,
• Pitch new management presentations
• Successfully secure a new management
• Gain an understanding of the personal and business skills you will need to lift your listing skills to a greater professional level
• Secure new management on terms that will bring the best result for both you and the landlord

Details

Course Format:
Classroom presentation

Assessment Information:
Upon completion of the learning component of this course, you will undertake a short online multiple-choice assessment.

Duration of Course:
4 Hours

Outcome:
A Proof of Attendance certificate for CPD purposes will be available for download immediately after completing all requirements of this course.

CPD Points:
12 CPD Points from Learning Category 3

Cost:

REINSW Members $196.00 (Incl. GST)

Non-members $245.00 (Incl. GST)

Inhouse Information:
This course can be delivered to your team inhouse for your convenience and efficiency, please contact us on the below details to find out more.

More information

If you have any questions about this course, please contact REINSW Training on (02) 9264 2343 or email training@reinsw.com.au 

Are you looking for more information relating to the legal aspects of commercial property? This course will look at a variety of legalities pertaining specifically to commercial real estate.

This eLearning course is designed to:

• Commercial agents and lawyers working together
• Put and call options
• Binding and non-binding agreements
• Subleases, assignment and surrender

Details

Course Format:
Four one-hour recorded webinars hosted by legal and real estate professionals

Assessment Information:
Upon completion of the learning component of this course, you will undertake a short online multiple-choice assessment.

Duration of Course:
4 Hours

Outcome:
A Proof of Attendance certificate for CPD purposes will be available for download immediately after completing all requirements of this course.

CPD Points:
12 CPD Points from Learning Category 3

Cost:
$150.00 (Incl. GST) This price is for members and non-members of REINSW

Inhouse Information:
This course can be delivered to your team inhouse for your convenience and efficiency, please contact us on the below details to find out more.

More information

If you have any questions about this course, please contact REINSW Training on (02) 9264 2343 or email training@reinsw.com.au

You're very busy and getting lots done, but the work and priorities are never-ending.  How will you ever get on top of it all without working 24/7? This online course will show you how! Take the time to sit and reflect on some classic productivity techniques that will help you to achieve more whilst working less.   

You'll be taught some of the classic productivity techniques that have been proven over time including:
Eat that frog! Your frog is the task that will have the greatest impact on achieving your goals, and the task that you are most likely to procrastinate starting. Learn how to identify your frog and how to overcome your reluctance to get it done.
The urgent and important matrix. All activities can be placed somewhere in the urgent and important matrix.  Use this matrix to determine what activities should be given the highest priority, and which are mere interruptions that should be avoided.
SMART goals. Learn how to identify and set appropriate goals for yourself using the SMART method (Specific, Measurable, Achievable, Relevant and Timed).

Details

More information

If you have any questions about this course, please contact REINSW Training on (02) 9264 2343 or email training@reinsw.com.au

Do you know the difference between coaching and mentoring? Do you manage a team and want to help them to become the best they can be? This course will show you how to successfully use coaching and mentoring to enable long term development through positive lasting relationships with your team.

This course is designed to:

• Identify the difference between coaching and mentoring
• Understand and effectively utilise the GROW model and SMART method
• Understand your team and set appropriate goals for them
• Identify tip and steps for giving feedback
• Identify and overcome obstacles which hinder the growth and development of your team

Details

Course Format:
Classroom presentation

Assessment Information:
Upon completion of the learning component of this course, you will undertake a short online multiple-choice assessment.

Duration of Course:
4 Hours

Outcome:
A Proof of Attendance certificate for CPD purposes will be available for download immediately after completing all requirements of this course.

CPD Points:
12 CPD Points from Learning Category 3

Cost:

REINSW Members $196.00 (Incl. GST)

Non-members $245.00 (Incl. GST)

Inhouse Information:
This course can be delivered to your team inhouse for your convenience and efficiency, please contact us on the below details to find out more.

More information

If you have any questions about this course, please contact REINSW Training on (02) 9264 2343 or email training@reinsw.com.au

As a Property Manager, you deal with difficult situations every day. These situations, if not handled well, can lead to misunderstandings, conflict and stress.

This eLearning course is designed to:

• Hear of real life experiences managing disagreements
• Understand the needs of all parties
• Manage emotions
• Negotiate acceptable outcomes for all involved
• Using different strategies depending on the requirements of the situation

Details

Course Format:
A one hour recorded webinar hosted by two leading property management specialists

Assessment Information:
Upon completion of the learning component of this course, you will undertake a short online multiple-choice assessment.

Duration of Course:
1 Hour

Outcome:
A Proof of Attendance certificate for CPD purposes will be available for download immediately after completing all requirements of this course.

CPD Points:
3 CPD Points from Learning Category 3

Cost:
$66.00 (Incl. GST) This price is for members and non-members of REINSW

Inhouse Information:
This course can be delivered to your team inhouse for your convenience and efficiency, please contact us on the below details to find out more.

More information

If you have any questions about this course, please contact REINSW Training on (02) 9264 2343 or email training@reinsw.com.au

It probably comes as no surprise that employees who feel valued are more motivated, responsible and productive. The happier an employee, the better the results they will deliver. Learn how to develop and maintain a confident and motivated team who are driven to attain worthwhile goals.

This eLearning course is designed to:

• What is motivation and why is it important
• Theories and methods of motivation
• How to recognise personality types and how they relate to motivation
• Maintaining motivation in yourself and your employees

Details

Course Format:
A slide show presentation with links to useful templates to use in your workplace

Assessment Information:
Upon completion of the learning component of this course, you will undertake a short online multiple-choice assessment.

Duration of Course:
2 Hours

Outcome:
A Proof of Attendance certificate for CPD purposes will be available for download immediately after completing all requirements of this course.

CPD Points:
6 CPD Points from Learning Category 3

Cost:
$99.00 (Incl. GST) This price is for members and non-members of REINSW

Inhouse Information:
This course can be delivered to your team inhouse for your convenience and efficiency, please contact us on the below details to find out more.

More information

If you have any questions about this course, please contact REINSW Training on (02) 9264 2343 or email training@reinsw.com.au

The workplace is becoming increasingly more difficult to manage, so it is important to understand the latest employment standards and issues that can have implications on you and your business.
Comprising of four one-hour recorded webinars, this 12 CPD points eLearning course will cover National Employment Standards, commission-only employment, bullying and harassment and workplace health and safety.

Meet the presenter

Greg Patterson was appointed as REEF’s Executive Director in 1993 and for 23 years guided and shaped the success of REEF. He held this position until June 2016 when he decided to move into the position of Membership Services Director.
Greg’s real strength is in industrial advocacy and his passion has always been to work directly with REEF’s members and assist them with their workplace issues. Moving into the Membership Services Director position allows Greg to focus more directly on driving membership growth, and guiding and protecting the workplace interests of members.
In 2013, Greg was awarded the prestigious REINSW Woodrow Weight Award – a lifetime achievement award for outstanding contribution to the real estate industry.
Greg holds a Bachelor of Education and a Diploma of Teaching.

Details

How much?
$170

Points?
12 CPD points; Learning Category 3

More information

If you have any questions about this course, please contact REINSW Training on (02) 9264 2343 or email training@reinsw.com.au

Are you up to date with the latest changes in legislation and practice as they relate to property management? For example, serving agency agreements by email, or changes to serving termination notices by mail, proposed strata law changes relevant to property managers.  The legal requirements around a range of safety issues are changing and becoming more complex. As a Property Manager you need to stay up-to-date with these changes.
This four hour CPD course, led by a very experienced Property Manager and Trainer (Jo Hamilton), will bring you right up-to-date with current legislation and best practice.

Details

How much?
$196 members
$245 non-members

Points 
12 CPD Points 
(Learning Category 3)

More information

If you have any questions about this course, please contact REINSW Training on (02) 9264 2343 or email training@reinsw.com.au 

Are you an agent interested in knowing more about the world of commercial real estate? Would a greater understanding help you to do your job better? Perhaps your agency is involved in some commercial sales or leasing and you want to build knowledge in this area.

This course is designed to:

• Types of commercial property and their features
• Services available in commercial property
• The Commercial Property Owner
• Commercial sales and leasing

Details

Course Format:
Classroom presentation

Assessment Information:
Upon completion of the learning component of this course, you will undertake a short online multiple-choice assessment.

Duration of Course:
4 Hours

Outcome:
A Proof of Attendance certificate for CPD purposes will be available for download immediately after completing all requirements of this course.

CPD Points:
12 CPD Points from Learning Category 3

Cost:

REINSW Members $196.00 (Incl. GST)

Non-members $245.00 (Incl. GST)

Inhouse Information:
This course can be delivered to your team inhouse for your convenience and efficiency, please contact us on the below details to find out more.

More information

If you have any questions about this course, please contact REINSW Training on (02) 9264 2343 or email training@reinsw.com.au 

Working with all types of people in the property sector you are bound to come across conflict, with colleagues, clients and customers. It’s therefore important that you have a strong grasp on how to identify the common sources of conflict and how best to manage these.

This course is designed to:

• Identify the common sources of conflict
• Learn interpersonal communication strategies
• Identify and manage conflict situations
• Evaluate the effectiveness of your conflict management

Details

Course Format:
Classroom presentation

Assessment Information:
Upon completion of the learning component of this course, you will undertake a short online multiple-choice assessment.

Duration of Course:
4 Hours

Outcome:
A Proof of Attendance certificate for CPD purposes will be available for download immediately after completing all requirements of this course.

CPD Points:
12 CPD Points from Learning Category 3

Cost:

REINSW Members $196.00 (Incl. GST)

Non-members $245.00 (Incl. GST)

Inhouse Information:
This course can be delivered to your team inhouse for your convenience and efficiency, please contact us on the below details to find out more.

More information

If you have any questions about this course, please contact REINSW Training on (02) 9264 2343 or email training@reinsw.com.au

Time management is probably the single most important skill set that, if mastered, can bring your career success and personal fulfillment. The best agents have all mastered how to achieve more, yet they only have the same amount of time as you do. So how do they do it? The great news is that anyone can master the skills of effective time management.

This course is designed to:

• Learn how to prioritise and set goals
• Effective time management via scheduling
• Overcome procrastination
• Manage distractions

Details

Course Format:
Classroom presentation

Assessment Information:
Upon completion of the learning component of this course, you will undertake a short online multiple-choice assessment.

Duration of Course:
4 Hours

Outcome:
A Proof of Attendance certificate for CPD purposes will be available for download immediately after completing all requirements of this course.

CPD Points:
12 CPD Points from Learning Category 3

Cost:

REINSW Members $196.00 (Incl. GST)

Non-members $245.00 (Incl. GST)

Inhouse Information:
This course can be delivered to your team inhouse for your convenience and efficiency, please contact us on the below details to find out more.

More information

If you have any questions about this course, please contact REINSW Training on (02) 9264 2343 or email training@reinsw.com.au

You know how important it is to maintain a good sales file for each property. With the recent changes to the underquoting laws, there is an increased focus on ensuring that every sales file is compliant and meets the NSW Fair Trading guidelines.

But what does a “best practice” file consist of? What documents should it contain and how should they be completed and served?

This course is designed to:

• Why you need a sales file which will stand up to audit by NSW Fair Trading
• Documents your sales file should contain
• The importance of agreements and their accurate completion

Details

Course Format:
Classroom presentation

Assessment Information:
Upon completion of the learning component of this course, you will undertake a short online multiple-choice assessment.

Duration of Course:
4 Hours

Outcome:
A Proof of Attendance certificate for CPD purposes will be available for download immediately after completing all requirements of this course.

CPD Points:
12 CPD Points from Learning Category 3

Cost:

REINSW Members $196.00 (Incl. GST)

Non-members $245.00 (Incl. GST)

Inhouse Information:
This course can be delivered to your team inhouse for your convenience and efficiency, please contact us on the below details to find out more.

More information

If you have any questions about this course, please contact REINSW Training on (02) 9264 2343 or email training@reinsw.com.au 

What makes the difference between a good sales person and a great sales person? A plan! The age-old adage is true. Failing to plan is planning to fail. And you can be sure that the best sales agents have a detailed business plan in place, defining and measuring their goals.

This course is designed to:

• Creating a business plan
• Setting goals and objectives
• Develop strategies to achieve goals and objectives
• Overcome obstacles
• Professional and personal development
• Evaluation and review

Details

Course Format:
Classroom presentation

Assessment Information:
Upon completion of the learning component of this course, you will undertake a short online multiple-choice assessment.

Duration of Course:
4 Hours

Outcome:
A Proof of Attendance certificate for CPD purposes will be available for download immediately after completing all requirements of this course.

CPD Points:
12 CPD Points from Learning Category 3

Cost:

REINSW Members $196.00 (Incl. GST)

Non-members $245.00 (Incl. GST)

Inhouse Information:
This course can be delivered to your team inhouse for your convenience and efficiency, please contact us on the below details to find out more.

More information

If you have any questions about this course, please contact REINSW Training on (02) 9264 2343 or email training@reinsw.com.au 

Updated in July 2016

As a Property Manager you need to be familiar with a lot of legislation and compliance requirements. With everything else you have to do it’s easy to lose track of what you need to know and do about the wide range of issues that you deal with.
This eLearning CPD course is designed to give you the information you need without you having to leave your desk. It should take you around two hours, and is worth six CPD points.

Details

How much?
$99

Points?
6 CPD points

More information

If you have any questions about this course, please contact REINSW Training on (02) 9264 2343 or email training@reinsw.com.au

The NSW Civil and Administrative Tribunal brings together 22 separate tribunals into a one-stop-shop for specialist tribunal services in NSW. Under NCAT, the Consumer, Trader and Tenancy Tribunal became the Consumer and Commercial Division.

This course is designed to:

• The objectives of NCAT
• Structure and divisions of NCAT
• Prepare for NCAT hearings
• Reasons for termination, types of orders and appeals
• Enforcement of NCAT Orders

Details

Course Format:
Classroom presentation

Assessment Information:
Upon completion of the learning component of this course, you will undertake a short online multiple-choice assessment.

Duration of Course:
4 Hours

Outcome:
A Proof of Attendance certificate for CPD purposes will be available for download immediately after completing all requirements of this course.

CPD Points:
12 CPD Points from Learning Category 3

Cost:

REINSW Members $196.00 (Incl. GST)

Non-members $245.00 (Incl. GST)

Inhouse Information:
This course can be delivered to your team inhouse for your convenience and efficiency, please contact us on the below details to find out more.

More information

If you have any questions about this course, please contact REINSW Training on (02) 9264 2343 or email training@reinsw.com.au

Excellent customer service is more than what you say and do for the customer, it also means giving customers a service that is consistent and reliable such that they feel secure, important and familiar with your service strategies.

This course is designed to:

• Defining excellent customer service
• Creating positive first impressions
• Identifying customers’ needs and communicating clearly
• Telephone etiquette
• Dealing with objectives and working with different personalities

Details

Course Format:
Classroom presentation

Assessment Information:
Upon completion of the learning component of this course, you will undertake a short online multiple-choice assessment.

Duration of Course:
4 Hours

Outcome:
A Proof of Attendance certificate for CPD purposes will be available for download immediately after completing all requirements of this course.

CPD Points:
12 CPD Points from Learning Category 3

Cost:

REINSW Members $196.00 (Incl. GST)

Non-members $245.00 (Incl. GST)

Inhouse Information:
This course can be delivered to your team inhouse for your convenience and efficiency, please contact us on the below details to find out more.

More information

If you have any questions about this course, please contact REINSW Training on (02) 9264 2343 or email training@reinsw.com.au

During this course you will hear important information surrounding commercial fire safety and your role as an agent or property manager, the essentials of managing a commercial lease, current and future trends in office space and make good and fit outs.

This eLearning course is designed to:

• Learn about types buildings, classes and their uses
• Safety equipment, fire concerns and your role as an agent
• Safety Certificates
• Key elements and clauses of commercial leases, including heads of agreement, expiring leases, options to renew and hold over provisions.
• Facility and operations management on the current trends occurring in office buildings including building age and obsolescence, buildings of the future and property development
• How to effectively manage the process from an owner and tenant’s perspective to achieve the best outcome

Details

Course Format:
This course consists of four one hour recorded webinars hosted by industry professionals.

Assessment Information:
Upon completion of the learning component of this course, you will undertake a short online multiple-choice assessment.

Duration of Course:
4 Hours

Outcome:
A Proof of Attendance certificate for CPD purposes will be available for download immediately after completing all requirements of this course.

CPD Points:
12 CPD Points from Learning Category 3

Cost:

$170.00 (Incl. GST) This price is for members and non-members of REINSW

Inhouse Information:
This course can be delivered to your team inhouse for your convenience and efficiency, please contact us on the below details to find out more.

More information

If you have any questions about this course, please contact REINSW Training on (02) 9264 2343 or email training@reinsw.com.au

During this course you will gain insight into the importance of conversations before, during and after the auction with all parties. Specifically included is information on auction floor negotiations, framing the situation for the bidders and the crowd, as well as buyer and seller conversations on the floor.

This eLearning course is designed to help practioners understand the following aspects of the auction process:

• The benefits and importance of selling at auction and handling owner objections to auction as a method of sale
• The importance of conversations with all parties involved in an auction, when to have these conversations and why they are vital to a successful auction
• Deposit funds and auctions, the do’s and don’ts and the risks involved
• How to handle one bidder auctions and reading the situation

Details

Course Format:
This course consists of four one hour recorded webinars hosted by industry professionals.

Assessment Information:
Upon completion of the learning component of this course, you will undertake a short online multiple-choice assessment.

Duration of Course:
4 Hours

Outcome:
A Proof of Attendance certificate for CPD purposes will be available for download immediately after completing all requirements of this course.

CPD Points:
12 CPD Points from Learning Category 3

Cost:

$170.00 (Incl. GST) This price is for members and non-members of REINSW

Inhouse Information:
This course can be delivered to your team inhouse for your convenience and efficiency, please contact us on the below details to find out more.

More information

If you have any questions about this course, please contact REINSW Training on (02) 9264 2343 or email training@reinsw.com.au

During this course you will hear information on a comprehensive list of the most commonly asked questions in property management and how to handle them. Questions relating to death of a tenant, break lease fees, selling a tenanted property and much more.

This eLearning course is designed to:

• Common issues facing Property Managers and how to handle them, issues relating to Swimming pools, material fact, break lease fees, NCAT and more.
• Artificial intelligence and technology and how to use them to improve your business
• Specialisation of tasks and customer service experience
• Digital disruption

Details

Course Format:
This course consists of two one hour recorded webinars hosted by industry professionals.

Assessment Information:
Upon completion of the learning component of this course, you will undertake a short online multiple-choice assessment.

Duration of Course:
1 Hour

Outcome:
A Proof of Attendance certificate for CPD purposes will be available for download immediately after completing all requirements of this course.

CPD Points:
3 CPD Points from Learning Category 3

Cost:

$33.00 (Incl. GST) This price is for members and non-members of REINSW

Inhouse Information:
This course can be delivered to your team inhouse for your convenience and efficiency, please contact us on the below details to find out more.

More information

If you have any questions about this course, please contact REINSW Training on (02) 9264 2343 or email training@reinsw.com.au

This course looks at the changes to the number of proxies one person can hold at a strata meeting and why these changes exist. Also discussed are the rights and obligations of a Strata Manager in relation to Agency Agreements according to the Strata Laws. Common Property repairs and maintenance and Strata Window Safety – changes and compliance

This eLearning course is designed to:

• New quorum rules and alternate proxy confusion
• Which forms to use
• Key protections in the agreement for Strata Managers and practical and legal insights on how to proceed in specific circumstances under strata legislation
• A Strata Managers responsibility regarding repairs and maintenance of common property
• What does the legislation say in regard to window safety and what should strata and property managers be doing

Details

Course Format:
This course consists of four one hour recorded webinars hosted by industry professionals.

Assessment Information:
Upon completion of the learning component of this course, you will undertake a short online multiple-choice assessment.

Duration of Course:
4 Hours

Outcome:
A Proof of Attendance certificate for CPD purposes will be available for download immediately after completing all requirements of this course.

CPD Points:
12 CPD Points from Learning Category 3

Cost:

$170.00 (Incl. GST) This price is for members and non-members of REINSW

Inhouse Information:
This course can be delivered to your team inhouse for your convenience and efficiency, please contact us on the below details to find out more.

More information

If you have any questions about this course, please contact REINSW Training on (02) 9264 2343 or email training@reinsw.com.au

This course looks at key aspects of the role of a Buyers Agent, including the all important qualifying a client, improving client relationships and how to keep the client motivated and minimising your risks. You will also hear how to accurately complete an exclusive Buyer’s Agent Agency Agreement and why they are so crucial to your success.

This eLearning course is designed to:

• Tips on the best way to qualify a client
• The five P’s of an exclusive Buyer’s Agent Agreement to ensure accuracy and success
• Better understand the risks and activities involved in buying real estate, whilst working within the parameters of legislation
• Communication and motivation with your new and existing clients to achieve a strong and successful relationship

Details

Course Format:
This course consists of four one hour recorded webinars hosted by industry professionals.

Assessment Information:
Upon completion of the learning component of this course, you will undertake a short online multiple-choice assessment.

Duration of Course:
4 Hours

Outcome:
A Proof of Attendance certificate for CPD purposes will be available for download immediately after completing all requirements of this course.

CPD Points:
12 CPD Points from Learning Category 3

Cost:

$170.00 (Incl. GST) This price is for members and non-members of REINSW

Inhouse Information:
This course can be delivered to your team inhouse for your convenience and efficiency, please contact us on the below details to find out more.

More information

If you have any questions about this course, please contact REINSW Training on (02) 9264 2343 or email training@reinsw.com.au